CONTACT US
T: +30 22850 222 73
M: +30 698 041 3712
E: info@compass-rental.com
Required documents
All the booking details (online or phone booking) must be valid. Our company declares the right to refuse the rental if the booking details are not valid.
Driver’s License
The driver’s license must be issued at least two years before the pick-up date.
National Driving Licenses issued in the E.U. are accepted.
Citizens of all other countries must have a valid International Driver’s License along with their regular Driver’s License.
Driver’s age
Drivers must be between 22 & 75 years old.
Bookings and Vehicle Groups
All reservations are based on vehicle groups and not on a specific vehicle model. We try to assign to each reservation the chosen vehicle model. However, if the chosen model becomes unavailable, our company reserves the right to offer a similar model. A similar model will be a vehicle in the same group – category as the chosen model. Also, our company reserves the right to offer a model of a bigger group – category with no extra charge (free upgrade).
Booking length, minimum rental charge
The minimum booking length is a few hours, and the maximum is 14 days. According to the season, the availability, and the pick-up location, the minimum booking length may vary.
The minimum rental charge is one day.
If you wish to rent a vehicle for more than 14 days, please contact us for a quotation as the rental agreement must be renewed every 14 days.
If the renter wishes to keep the rental vehicle longer than the agreed period, then the renter must contact us at least two days before the previously agreed vehicle return date and request an extension. Based on availability, our company may or may not approve the extension. A rental extension will be valid only if the changes apply to the rental agreement.
Payment Options
Deposit Amount
The deposit can be paid online from our website with credit, debit, and prepaid cards.
We accept Visa, Mastercard, Apple Pay, Google Pay.
All payments made using the card are processed through the electronic payment platform of “WooPayments” of WooCommerce. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Balance Amount
The remaining amount will be paid when you pick up the vehicle with cash or credit, debit, or prepaid cards.
Cancellation Policy
If you wish to cancel your reservation, you have to send a cancellation notice email and receive an answer that we received it.
There is no cancellation fee if we receive the cancellation notice up to 10 days before the due pick-up date and time.
If we receive the cancellation notice from 3 days to 10 days prior to the due pick-up date and time, then the cancellation fee equals 40% of the deposit amount.
If we receive the cancellation notice up to 3 days prior to the due pick-up date and time, then the total deposit amount will be charged, and there will be no refund.
No-Show Policy
If the renter fails to collect the vehicle within 1 hour of the agreed rental start date and time without any written update, the reservation may be automatically cancelled, and the total deposit amount will be charged.
Late Returns
During the low and mid rental season, the delay for up to 1 hour will not be charged extra. During the high season maximum delay accepted without extra charges is 20 minutes.
If the renter returns the vehicle after the agreed return time and beyond the time limits set above, without agreeing to an extension with our company, the renter will be charged according to the daily seasonal rate applicable on the specific dates.
Fuel Policy
The renter has to return the vehicle with the same fuel level as delivered. If the renter returns the vehicle with less fuel level than was delivered, they will be charged the fuel difference plus a refueling service fee of 15 Euros. There is no refund if the renter returns the vehicle with more fuel level than was delivered. The renter has to pay for the fuel that will be used during the rental period
Baby seats & Boosters
We offer
Child seat: 0-36 Kgs
The child seats are available upon request and depend on availability. The seats are free.
Additional Drivers
One additional driver is free of charge. For additional drivers, the extra cost is 4€/day per driver.
Pets – Animals
Are not allowed in the vehicles.
Vehicle Cleaning Charge
If the renter returns the car heavily soiled, they will be charged 60€ + V.A.T. for the cleaning of the vehicle.
Insurance coverage
The renter has C.D.W. Collision Damage Waiver with 500€ + V.A.T. With this insurance, in case of damage, the renter’s liability limits to the excess amount.
What is not covered by any insurance
Fixed Compensation amounts due to Damage / Loss / Negligence
Ferrying the car
Ask us.
Traffic fines or other administrative sanctions
The renter must pay traffic fines, or any administrative sanctions may result from any violation of the Greek Traffic Law. The renter can pay the fines in cash or with a credit card. If any fine becomes required after the rental period, our company will charge the renter’s credit card the amount of the fine.
If the police or other authority removes the registration plates during the rental, the renter must compensate our company immediately. The compensation amount will be calculated by multiplying the total number of days that the vehicle will be without registration plates with the per-day rental price from the current season.
Obligations – Other terms
The renter must pay attention to the vehicle by checking its mechanical condition, oil, water, etc. Also, the renter must check the condition of the tires and if the vehicle can move safely. The renter is responsible and is obligated to compensate the company for damages resulting from lack of attention. Also has to park and lock the vehicle properly in an appropriate and safe place.
During the rental period, the vehicle must not be used:
Our company is not responsible for any loss or damage of personal items.
Our company has the right to cancel the rental agreement without any consequences if the renter: Is considered harmful to the company’s interests or violates either the traffic laws or the rental terms.